For a variety of work-related reasons, I’ve had to do research recently on the airline industry. In doing so, I’ve noticed that two categories of travelers are mentioned:
1. All travelers
2. Business travelers
Why? What about us in the cheap seats? And how are business travelers categorized, anyway? Are they the people you walk past to get to your crap seat? Are they people who pay for their tickets with corporate cards, or through a corporate agency? Are they people who pay a certain minimum fare? Does this category include everyone who is not in economy, i.e., those in first class as well? Is it how often they travel?
And are they really bringing in that much more money per segment than the rest of us in the cheap seats?And if they are, then what is the balance between keeping a minimum number of people happy because they spent more per ticket, versus pissing off a much, much larger number of people who paid less and who also probably travel less? Is it because if a company drops your airline you lose more revenue than those of us who are just going to keep flying your airline anyway because we’re cheap-asses?
I understand that if you’re forking over a bunch of money to travel you deserve extra amenities. But from all the reading I’ve done recently, it seems that ONLY business travelers are being considered when designing, implementing or expanding airline, airplane and airport functions.
I also understand that my own personal flying experience has not taken me to popular business destinations. When I’ve flown to New York or Rome or Paris on long-haul flights, I’m with a plane full of tourists so my viewpoint is skewed. Perhaps the Frankfurt-Tokyo route is nothing but laptops and spreadsheets. I don’t know.
I just find it hard to believe that they’re pumping that much more money into the airline industry than the rest of us. Does anyone have any answers or explanations for me?